What is the difference between Event and Community?

Event focuses on organizing events, registrations, tickets and attendance, with unlimited users. Community includes everything in Event plus member management, directories, membership plans, recurring subscriptions and community administration, for up to 250 active members.

What counts as an active member?

An active member is a person with current access to at least one of your networks. Guests or archived profiles without access do not count toward the included capacity. Event has unlimited users; Community includes up to 250 active members; Customized can be sized to the number of users you need.

How does the 2% Randel fee work?

Randel charges 2% on payments collected through the platform - memberships, event tickets and other in-app charges. Money settles to your Stripe account. Stripe processing fees are separate.

What is the difference between the Randel fee and Stripe fees?

The Randel fee is an optional platform fee on payments collected in Randel. Stripe fees are payment-processing fees charged by Stripe on your account. Waiving the Randel fee never removes Stripe fees.

When does the Randel fee waiver pay for itself?

The waiver is US$ 299/month and removes Randel fees. At 2%, it breaks even around US$ 14,950/month in payment volume. Below that, staying at 2% is usually cheaper.

What does setup include?

Setup covers platform configuration, branding and training. Event and Community publish their setup amounts on the pricing cards. In the custom builder, setup starts from the Standard baseline and may increase when add-ons are selected.

How does Customized work?

Customized includes everything in Standard (Community). Open the plan builder to set the member capacity you need, add optional services, review totals and request a custom proposal. Sales confirms anything without a published add-on price.

How do cancellation and refunds work?

Cancellation takes effect from the next billing cycle. There are no refunds on amounts already paid, including monthly fees, setup, additional services and fee waivers.

Do nonprofits get special conditions?

Yes. Nonprofits, NGOs and special partners may negotiate conditions case by case. Contact us to discuss eligibility - verification may be required.

Pricing

Plans designed around your needs

Solutions for event organizers, membership communities and organizations that need a tailored configuration.

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Choose the right plan for your organization

Start with events, run a full community, or customize capacity and services around the Standard platform.

All amounts are in USD.

Event

For teams that run events and sell tickets.

Monthly subscription

US$ 149.99 /month

One-time setup: US$ 190

Randel fee: 2% on payments collected on the platform. Stripe fees are separate.

Unlimited users
Event management
Event registrations
Ticket sales
Attendee management
Check-in and attendance tracking
Event-related administration
Ticket and payment management

Choose Event

Most complete

Community

For associations, clubs, networks and professional communities.

Monthly subscription

US$ 249.99 /month

One-time setup: US$ 490

Randel fee: 2% on payments collected on the platform. Stripe fees are separate.

Up to 250 active members
Everything in Event
Member management
Member directory
Community and network management
Membership plans
Recurring subscriptions
Member profiles
Networking capabilities
Community administration

Choose Community

Customized

For organizations that need a tailored configuration.

Build your pricing

Includes everything in the Standard (Community) platform, sized to the number of users you need.

Stripe processing fees are billed separately and are never included in Randel pricing.

Everything in Standard (Community)
Member capacity sized to your needs
Add optional services and extras
Configure transaction fees
Review a complete pricing breakdown

Build your plan

Feature overview

What each plan covers

A quick view of how Event, Community and Customized differ.

Capability	Event	Community	Customized
Active members / users	Unlimited	Up to 250	Sized to your needs
Events, registrations and tickets	Included	Included	Configurable
Attendee check-in	Included	Included	Configurable
Member profiles and directory	Not included	Included	Configurable
Membership plans and renewals	Not included	Included	Configurable
Community and network management	Not included	Included	Configurable
Additional services and capacity	Not included	Not included	Configurable

Fees, setup and payments

Randel plans include a monthly subscription and a one-time setup fee. Payments settle to your Stripe account. Randel may charge a 2% platform fee on payments collected in the product; Stripe processing fees are always separate.

Stripe processing fees are billed separately and are never included in Randel pricing.

Additional services and consulting

Consulting is scoped and priced case by case. Nonprofits and special partners may negotiate special conditions.

Common questions

Frequently asked questions

Plans, fees, setup, customization and nonprofit conditions.

Explore guides and deep-dive answers

Ready to choose a plan?

Start with Event or Community, or customize a proposal around your organization.

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