What is the difference between Event and Community?

Event focuses on organizing events, registrations, tickets and attendance, with unlimited users. Community includes everything in Event plus member management, directories, membership plans, recurring subscriptions and community administration, for up to 250 active members.

What counts as an active member?

An active member is a person with current access to at least one of your networks. Guests or archived profiles without access do not count toward the included capacity. Event has unlimited users; Community includes up to 250 active members; Customized can be sized to the number of users you need.

How does the 2% Randel fee work?

Randel charges 2% on payments collected through the platform - memberships, event tickets and other in-app charges. Money settles to your Stripe account. Stripe processing fees are separate.

What is the difference between the Randel fee and Stripe fees?

The Randel fee is an optional platform fee on payments collected in Randel. Stripe fees are payment-processing fees charged by Stripe on your account. Waiving the Randel fee never removes Stripe fees.

When does the Randel fee waiver pay for itself?

The waiver is US$ 299/month and removes Randel fees. At 2%, it breaks even around US$ 14,950/month in payment volume. Below that, staying at 2% is usually cheaper.

What does setup include?

Setup covers platform configuration, branding and training. Event and Community publish their setup amounts on the pricing cards. In the custom builder, setup starts from the Standard baseline and may increase when add-ons are selected.

How does Customized work?

Customized includes everything in Standard (Community). Open the plan builder to set the member capacity you need, add optional services, review totals and request a custom proposal. Sales confirms anything without a published add-on price.

How do cancellation and refunds work?

Cancellation takes effect from the next billing cycle. There are no refunds on amounts already paid, including monthly fees, setup, additional services and fee waivers.

Do nonprofits get special conditions?

Yes. Nonprofits, NGOs and special partners may negotiate conditions case by case. Contact us to discuss eligibility - verification may be required.

Implementation

Implementation without guesswork: scope first, then launch

Randel is implemented together with your team. Scope and cost are approved before work starts, your data stays yours and support comes from people.

Start the conversation Pricing

Scope approved first

We align on the workflows that matter most and agree scope and cost before any configuration begins.

Transparent budgeting

Extra development and training are quoted in fixed-size blocks, so you know what is included before work starts.

Your data stays yours

Your organization owns its member and operational data. Randel hosts and operates the platform.

Human support

Your team works with people who know the platform, not an AI-only support channel.

How implementation works

A practical sequence from first conversation to a community that uses the platform every week. The timeline comes from the approved scope, not a fixed promise.

Discover

We review how your community runs today: members, dues, events, networking and the tools you use side by side.
Scope and quote

We agree what will be configured, what data moves and what it costs, and you approve it before work starts.
Configure

Your domain, logo, colors, language, plans, permissions and the features your community will use.
Migrate

When needed, member data from spreadsheets or a previous system is moved as part of the approved scope.
Launch

We plan the rollout with your team so admins and members start on a clear, paced schedule.
Train

Consulting and training hours for your admins, available in 4-hour blocks.
Optimize

Human support continues after launch, and extra development can be added in 8-hour blocks as your needs grow.

Shape the platform around your priorities

Every community starts from different priorities. We keep scope explicit and delivery transparent.

We include the features that matter most to your community, with scope agreed in advance.
Pricing and delivery are defined transparently so you know what is included before work starts.

Start the conversation