Privacy Policy

This Privacy Policy describes how G2F LLC ("G2F", "we", "us") processes personal data when you visit our website, contact us, or use the Randel platform.

Randel serves organizations that operate communities, associations, and membership programs. Depending on the context, G2F may act as a data processor on behalf of an organization or as a data controller for certain website and account data.

We may collect the following categories of personal data:

• Identity and contact data, such as name, email address, phone number, and organization details.
• Account and profile data, including login credentials, role, preferences, and community membership information.
• Transaction data related to subscriptions, payments, invoices, and billing records processed through integrated providers.
• Usage and technical data, such as IP address, browser type, device information, logs, and interaction with platform features.
• Communications you send to us, including support requests and demo inquiries.

We use personal data to provide, secure, and improve Randel, including:

• Creating and managing accounts and organizations.
• Processing payments and subscription lifecycle events.
• Operating events, documents, communications, and member management features.
• Providing customer support and responding to inquiries.
• Monitoring performance, preventing fraud, and maintaining security.
• Complying with legal obligations and enforcing our terms.

Where applicable law requires a legal basis, we rely on contract performance, legitimate interests, consent, and legal obligation, depending on the processing activity and jurisdiction.

We may share personal data with service providers that help us operate the platform, such as hosting, email, analytics, and payment processors including Stripe. These providers are authorized to process data only as needed to perform services for us.

We may also disclose data when required by law, to protect rights and safety, or in connection with a merger, acquisition, or asset sale subject to appropriate safeguards.

Your data may be processed in countries other than your own. Where required, we implement appropriate safeguards for international transfers, such as standard contractual clauses or equivalent mechanisms.

We retain personal data for as long as necessary to provide the service, fulfill contractual obligations, resolve disputes, and comply with legal requirements. Retention periods may vary depending on data type and the organization's instructions.

Depending on your location, you may have rights to access, correct, delete, restrict, or port your personal data, and to object to certain processing. You may also withdraw consent where processing is consent-based.

If your data is controlled by a Community Administrator, please contact them first. You may also contact us at [email protected] and we will assist as required by law.

We implement technical and organizational measures designed to protect personal data, including encryption in transit, access controls, and security testing. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Randel is not directed to children under the age required by applicable law to provide consent without parental authorization. We do not knowingly collect personal data from such children.

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when it was last revised.

For privacy questions, contact [email protected].