What is the difference between Event and Community?

Event focuses on organizing events, registrations, tickets and attendance, with unlimited users. Community includes everything in Event plus member management, directories, membership plans, recurring subscriptions and community administration, for up to 250 active members.

What counts as an active member?

An active member is a person with current access to at least one of your networks. Guests or archived profiles without access do not count toward the included capacity. Event has unlimited users; Community includes up to 250 active members; Customized can be sized to the number of users you need.

How does the 2% Randel fee work?

Randel charges 2% on payments collected through the platform - memberships, event tickets and other in-app charges. Money settles to your Stripe account. Stripe processing fees are separate.

What is the difference between the Randel fee and Stripe fees?

The Randel fee is an optional platform fee on payments collected in Randel. Stripe fees are payment-processing fees charged by Stripe on your account. Waiving the Randel fee never removes Stripe fees.

When does the Randel fee waiver pay for itself?

The waiver is US$ 299/month and removes Randel fees. At 2%, it breaks even around US$ 14,950/month in payment volume. Below that, staying at 2% is usually cheaper.

What does setup include?

Setup covers platform configuration, branding and training. Event and Community publish their setup amounts on the pricing cards. In the custom builder, setup starts from the Standard baseline and may increase when add-ons are selected.

How does Customized work?

Customized includes everything in Standard (Community). Open the plan builder to set the member capacity you need, add optional services, review totals and request a custom proposal. Sales confirms anything without a published add-on price.

How do cancellation and refunds work?

Cancellation takes effect from the next billing cycle. There are no refunds on amounts already paid, including monthly fees, setup, additional services and fee waivers.

Do nonprofits get special conditions?

Yes. Nonprofits, NGOs and special partners may negotiate conditions case by case. Contact us to discuss eligibility - verification may be required.

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If aligned, we suggest an implementation path.

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